Response Categories and Responses

From the Response Categories and Responses page, you define response categories used by your organization. Within each category, you also define valid responses. Use these to track responses constituents provide to specific contacts. For example, you can include a response card in a communication that asks whether the recipient is interested in volunteer work at your organization. To track this contact, you create a response category of "Volunteer Interest" and responses of “Interested” and “Not Interested.” When the recipient returns the completed response card, you can enter their response on the Communications tab of their constituent record.

Response categories and responses are available for constituent interactions, appeals, and correspondence. To access the Response Categories and Responses page, from Marketing and Communications, select Response categories and responses under Configuration.