Failed Transactions Tab

On the Failed Transactions tab of the Web Transactions page, you can view and manage transactions that failed to download into batches. The tab includes the following information.

  • The Blackbaud Internet Solutions transaction type. For example, Donation.

  • The batch template that failed to download the transaction. For example, Enhanced Revenue Batch.

  • The exception date.

  • The application user in Blackbaud CRM that downloaded the batch with the failed transaction.

  • The failed transaction reason. For example, "Unable to save batch row. Verify that the field EXPIRESON is present in the batch template and that the value for the field is valid."

This information appears on the tab after a failed attempt to download them from the Pending transactions grid on the Transactions tab.

The Failed transactions grid displays transaction types, batch template names, dates when downloads failed, and users who created transactions. You can expand transactions to view the error messages and to:

  • Delete them so the program no longer attempts to download them into batches

  • Resubmit them for download

  • View the form data in XML format

  • Edit the associated batch templates to add fields that are necessary to download them

Tip: A common reason transactions fail is because a field exists on your Blackbaud Internet Solutions website that does not exist in your batch template. For example, you include the Card Expiration field on the donation web page, but the batch template does not include this field. The program cannot process data for a field that is missing from the template so a transaction failure occurs. To identify the failure, the Failed transactions grid displays the message, "Unable to save batch row. Verify that the field EXPIRESON is present in the batch template and that the value for the field is valid." To quickly add the field to the template, select Edit batch template on the action bar. The Edit batch template screen appears for you to add the field, save the template, and return to the tab.