Download an Archived Appeal Mailing Letter

To create content for an appeal mailing, you use an HTML editor to create letters through the appeal mailing process. Prior to the Q3 2011 update, you created appeal mailing letters in Microsoft Word and associated a letter to an appeal mailing process through a package. To use appeal mailing letters created before the Q3 2011 update, you must download the content from its archived Word document into the HTML editor. After you download archived appeal mailing content, you may need to format the content and merge fields within the HTML editor.

1. From Marketing and Communications, select Appeal mailings. The Appeal Mailings page appears.

2. Under Tasks, select View archived content. The Archived Appeal Mailing Content page appears.

3. Under Archived appeal mailing content, select the letter to download.

   Note: To download content from the record of an archived appeal mailing process, select Archived mail content under Tasks.

4. On the action bar, select Download. The browser downloads the letter as a Microsoft Word document (*.doc) file.

5. To create a new letter, copy and paste the content from Word as necessary. For information about how to use content from Word, see Copy and Paste Letter Content from Microsoft Word on page 1.