Refresh an Activated Appeal Mailing

For an activated mailing, you can view information about the responses received from the mailing, including the number of responders, the total and average gift amounts, the response rate, and the return on investment (ROI) amounts and percentages. To update this information, you can run a process to refresh the mailing. To run this process from a mailing record, select Refresh mailing under Tasks. The status page of the process appears.

To return to the appeal mailing from the status page, select Go to appeal mailing under Tasks.

After you activate an appeal mailing, you can run a process to refresh its response information. With the response information, you can track the responses and revenue received from the mailing and the overall return on investment (ROI). When you run the refresh status process, the status page for the process appears.

Note: You can also run the refresh process from the status page of the process. Under Tasks, select Start process or Restart process.

Each status page includes information about the most recent instance of the process and historical data about the process. From the status page, you can also manage job schedules for the process, such as to refresh the mailing on a nightly basis. To help manage this information, each status page contains multiple tabs. For information about these tabs, see Appeal Mailing Process Status Page.