Re-Acknowledgements

You can process a new acknowledgement for a gift that was previously acknowledged. For example, if a constituent receives an acknowledgement with incorrect information, you can generate a new acknowledgement that contains the correct information. The Letters tab on the revenue record includes an Out of date column. If a checkmark appears in this column for the current acknowledgement, you can generate a new acknowledgement for the revenue.

Note: The Re-acknowledge revenue checkbox on the Receipt and acknowledgement preferences configuration task must be selected to process a new acknowledgement for a gift that was previously acknowledged. For more information, Receipt and Acknowledgement Preferences.

For more information about the Letters tab on a revenue record, see the Revenue section of the help file.