Challenge a chargeback request

1. From Treasury, select Reconcile transactions and disbursements under Credit card reconciliation. The Reconcile transactions and disbursements page appears.

2. From the Card chargebacks tab, select "Pending review" for the Status filter and select Apply.

3. Select the chargeback request to challenge. On the action bar that appears, select Challenge. The Chargeback Challenge screen appears and displays the case number assigned the chargeback request.

4. Under Files, attach the documents or images necessary to support your challenge, such as screen captures of the transaction record. To upload a file, select Attach file and browse to the file to upload.

   Note: To remove an attachment, select it in the grid and select Remove file. To remove all attachments, select Remove all.

5. In the Notes field, enter any additional notes about the challenge or disputed transaction.

6. Select Save. You return to the Card Chargebacks tab. The selected chargeback request now appears with an "Under dispute" status.