End User Support (Customer Advocacy Team)

The client advocacy desk further supports Customer Success and assists with general questions relating to site navigation. The client services desk is the first point of contact for your employees and can be reached via live chat, email, and phone. (USA)

Our Customer Advocates are available through all mediums, 7:00 AM CT - 7:00 PM CT.

For issues with accessing your site, submit a case through Case Central.

Note: You will need to enter your Blackbaud ID.

If you are a client contact and your company is no longer under contract, contact offboardingsuccessteam@blackbaud.com for assistance.