Payment help

Answers for the two things most likely to go sideways: a payment that does not process, and a due date that passes before you pay.

• Payment problems

  • When a payment does not go through:
    Why a direct debit or Auto-Pay withdrawal fails, what it does to your balance, and how to replace it.

  • Past due balances and late fees:
    What happens when a due date is missed, including late fees and holds on a student account.

• Prevent the next one

  • Save and manage payment methods:
    Keep them current—an expired card or closed bank account is the most common reason a payment fails.

Note: If your question is not answered here, contact your school's business or bursar's office. They can see your account and adjust charges, holds, and fees.