Troubleshooting Delivery Issues

When Education Management sends messages to your recipients, it sends from a domain Blackbaud manages.

  • Pushpages come from yourschoolname@myschoolemails.com.

  • Other messages, such as notifications, and password reset email come from yourschoolname@myschoolapp.com

To ensure anti-SPAM systems don’t filter out email you send from our servers, network administrators can allow these domains:

  • myschoolnotifications.com

  • myschoolemails.com

  • myschoolapp.com

They can also allow the following range of IP addresses:

  • 205.139.104.0/22 (205.139.104.1 - 205.139.107.254)

  • 216.235.196.0/22 (216.235.196.1 - 216.235.199.254)

  • 216.235.200.0/21 (216.235.200.1 - 216.235.207.254)

Tip: We strongly recommend your school allow these domains and IP addresses to help ensure staff and parents receive email. Also, encourage members of your school community to add the domains to the list of safe senders on their personal devices.

If an organization where you send email uses Barracuda as their SPAM filter and recipients don’t receive your messages at the same time, the network administrator can adjust the settings to allow more email from you. For information about how to change the configuration, see the Barracuda SPAM Firewall Administrator’s Guide.

Note: Recipients at the same organization might also receive messages at different times if the initial attempts to deliver them soft fail. If our system receives a soft failure reason from a mailbox provider which could result in a successful delivery at a later time, the servers automatically attempt to resend the message up to five times over a four hour time period. Examples of soft failures the system will resend include “mailbox full,” “too busy,” and “network error.”

If email you send to Charter.net returns a soft failure that indicates the message was identified as SPAM, managers can follow these steps to remove the block.

  1. From Core, use the People finder to open the manager's profile and view the Contact card.

  2. Under Digital select Edit.

  3. In the CC Email field, enter unblock@charter.net.

  4. Select Save.

  5. Resend — rather than forward — the original unaltered pushpage to the manager so it sends to unblock@charter.net.

Note: When you follow these steps, Charter.net typically removes blocks within 48 hours. However, depending on the content of your email, Charter.net may continue to block your messages.

Do you notice email messages you send to Roadrunner email addresses bounce more often than those to other mailbox providers? Spectrum provides legacy Time Warner Cable (TWC) email as a courtesy feature to those with legacy accounts from the past fifteen years. However, Spectrum no longer updates TWC Roadrunner with new security features or updates. We recommend you encourage any recipients who use Roadrunner email addresses — such as name@city.rr.com — to an create an email account with a different mailbox provider. While recipients can use forwarding tools from their new mailbox providers to receive email from their old Roadrunner accounts, we recommend you send messages to their new accounts.