Troubleshoot Student Request Issues

After running Schedule Maker, why aren’t my students' requests being fulfilled?

While there are a number of reasons why this would occur, the biggest one is typically related to course conflicts. Other reasons include student enrollment issues and/or issues with the course or student setup.

First, take a look at your student's schedule to see if you can identify a reason for the issue.

  1. From Academics, go to Scheduling > Course selection and schedules.

  2. Select the Student Enrollment tab.

  3. Select the correct academic year.

  4. Locate the student and select the pencil icon next to the student's name.

  5. Look here to see if you can tell why the student is not enrolled: conflict, room full, etc. Select View legend to identify the various icons used in this grid.

Next we need to address the issues.

  1. Go to Scheduling > Schedule Outline.

  2. Select the Schedule sets tab.

  3. Locate the schedule, and select the pencil icon.

  4. Select the Meeting Times tab. Look for conflicts and overlaps.

  5. Next, go to the Rotation tab and review meeting times.

  6. Once you have this information, go to Scheduling > Daily scheduling calendar.

  7. Use the Selection field to select the classes you want to view. For example, all English classes. This will show you all the dates and times the classes meet.

  8. Next look up the student's other classes to see the dates and times they meet, looking for conflicts.

For example, if your school has set the minimum course requests required to seven, and the student has only six, they display as Awaiting Requests. Once a seventh request is made, the student's status changes to Awaiting Approval.

For more information, visit our Requests and Recommendations documentation.

  1. Go to Scheduling > Course selection and schedules.

  2. Select the Overview tab.

  3. Under Course Requests, select Approve Requests.

  4. Set the search status as either Awaiting Approval or Awaiting Enrollment then select Approve.

  5. Deselect the denied Course Request and select the approved courses (if applicable).

Here are some additional troubleshooting suggestions to address student request issues:

While there's currently no way to do this, we do have a couple workarounds.

  • Wait to offer the course(s) until after course requests are done.

  • If you have already offered the courses, you can temporarily inactivate the course(s) until course requests are complete. You can also make an entire department inactive if you want to exclude all courses in the department from course requests. When course requests are complete, reactivate the department(s) or course(s).

  1. First, go to Scheduling, Course selection and schedules, then select Departments & Courses.

  2. From here, edit the department.

  3. Check Inactive.

  4. Once finished, select Save & Close.

  1. First, go to Scheduling, Course selection and schedules, then select Departments & Courses.

  2. Expand the department the course is in and then edit it.

  3. Set the status to Inactive.

  4. When finished, select Save & Close.

Yes, they can!

A user with the online signup manager role can grant teachers the ability to recommend courses in Course Requests by taking the following steps:

  1. Go to Academics

  2. Select Scheduling, then Course selection and schedules.

  3. Select Course request setup.

  4. In the Recommended column, click the pencil icon to edit the field and select the Teacher Role.

  5. Once Course Recommendation is opened for the teacher role, a user with this role sees the Course Recommendations option on the Class page. When the Teacher selects Course Recommendations, the teacher can then type in New Recommendations.

Yes, you can!

  1. Go to Academics.

  2. Select Scheduling > Course selection and schedules

  3. Select the Overview tab.

  4. From Course Requests, select More Actions and then Delete Requests.

  5. Select the type of request you want to remove, the course, Year, and School.

  6. Select Next to see a list of matching results.

  7. Use the check boxes next to the individual requests to delete in bulk. A warning message appears prior to any course request getting removed to prevent accidental deletions.