Classes menu

Teachers can access all of their classes through the available Classes drop down menu which can be found on their My Day. Simply select the class you would like to work in from the available options to access an individual class. Occasionally, teachers may not see their Classes menu or they be missing a specific course. There are several troubleshooting options to consider if this happens.

Note: Most of these troubleshooting steps need to be done by a Platform manager or Academic group manager. If you are a user without these roles, please contact an Admin at your school for assistance and refer them to this help topic.

A Platform manager can check the term setup in Core under Settings then School information. The Platform manager needs to select Years & terms then select the appropriate School year and School level. From here, they can take a look at the Starting and End dates for their terms. For your reference:

Starting date: indicates the day users should start seeing classes in their navigation menu.

End date: indicates when users will no longer see classes in their navigation menu.

Tip: If your teachers need to access their classes after the End date of the term, you can use Days to default to have the class appear in their drop down after the end of the term. This can be used at the end of any term, but most schools use it at the end of the year to give teachers access to their classes after school has been let out for the summer.

A Platform manager will also want to check to see if the year is marked as the Current year. This setting is also in Core under Settings then School information. The Platform manager will want to select the appropriate School year and School level and then check to make sure the Current year setting is set to Yes.

Tip: While here, the Platform manager can also double check there are no overlapping of terms between years. For example, if the 19-20 school year ended on 7/2, make sure the 20-21 school year begins on 7/3.

Group page access needs to be enabled for all classes or a specific class in the current school year in order for users to see their Classes drop down. Academic group managers can enable Group page access for a School level or Individual Classes in Core under Security then Group page access.

An Academic group manager may want to check the class setup to make sure the course has been added to the correct term and the teacher has been added to the course. They can easily check this information in Set section info through Academics then Scheduling followed by Requests and schedules. From here, they can use the available filters to look at the appropriate School year and term. If the class has been set up in the correct term, it will appear on the available list of classes. They will be able to see the assigned teacher for the class in the available teacher column.