User Details

When admins select a user name in the list of users, the email address and assigned security appear for review.

When admins make users inactive or change their roles, the details on the Users page are not automatically updated. Refresh the browser to view the latest changes.

At the top of a user profile, admins can view the name and the email address associated with a user's Blackbaud ID. The credentials may be different than the ones originally used to send the invitation.

Admins can't edit the name or email address for users who authenticate through Blackbaud's secure authentication service. Users enter their names and email addresses when they create Blackbaud IDs, and only they can change those values on their Blackbaud ID profiles. However, if your organization sets up single sign-on (SSO) ot authenticate Blackbaud IDs, your network administrator can manage user names and email addresses through your identity provider.

To adjust a user's level of access to feature areas in a Blackbaud solution, admins can select Manage roles from the action bar on the user profile. If you use multiple Blackbaud solutions, you can also provide access to a solution for the first time.

After you edit user roles, the user's access to feature areas and solutions is updated within several minutes without receiving and accepting another invitation. For more information about managing roles, see Edit user roles.

To prevent a user from accessing a Blackbaud solution, admins can select Remove solution access from the action bar on the user profile. This denies the user access to all feature areas in the solution and also removes all roles and any admin rights. For more information about removing solution access, see Remove solution access. Or to only remove access to some feature areas, see Edit user roles instead.

To make a user inactive, select Make inactive from the action bar. For more information, see Users.

To link the user to a different one in Education Management, select Manage roles. Under Security groups, select the X in search to remove the Education Management user and then search for the one you need. After you save, the users link.

If the Education Management user is linked to another user, they won't appear in search results.

To view or edit a user's access in Education Management, select Manage security. For more information, see Education Management Security Groups.

On the User history page, select a user's name to view their details. User audit history shows the most recent access-oriented actions related to the user and environment being viewed. The actions can include initiation actions, admin status changes, roles changes, name or email address changes. The two categories for actions:

  • Access changes - action affecting the user

  • Initiated actions - action performed by the user

If an internal Blackbaud process makes a change, "Blackbaud" appears under Actor in the Access changes section.

User audit history
Action Definition Operator
User added A user was added to the organization. Admin or user with admin rights
User deleted A user was removed from the organization. Blackbaud Internal
Admin status change A user was added or removed as an admin. Admin or user with admin rights
User roles changed A user's roles changed. Admin or user with admin rights
Link to legacy user name added A link from a BBID user to a legacy user name was established. Admin or user with admin rights
Link to legacy user name removed A link from a BBID user to a legacy user name was removed. Admin or user with admin rights
BBID name or email address changed A user's name and/or email address changed. Account owner
Invitation sent An invitation to add a user to an organization was sent. Admin or user with admin rights
Invitation re-sent An invitation to add a user to an organization was sent. Admin or user with admin rights
Invitation confirmed An invitation to add a user to an organization was accepted. Invitation recipient
Invitation cancelled An invitation to add a user to an organization was canceled. Admin or user with admin rights
User marked active A current user was marked active, restoring access to all Blackbaud solutions and products within the organization. Admin or user with admin rights
User marked inactive A current user was marked inactive, removing access to all Blackbaud solutions and products within the organization. Admin or user with admin rights

Blackbaud encrypts and retains personally identifiable information (PII) at-rest to produce the services for user management, including:

  • Name

  • Email address

  • Legacy usernames in older Blackbaud solutions