Mailing Delivery Report

This report shows detailed information about a specific mass email.

Under Basic Information, the report shows following information:

  • Date/Time - This shows the date and time when the mailing was launched.

  • Status - This shows the current status of the mailing. This can be active (email is in progress), completed (email has finished), scheduled (email is scheduled for a future date/time), and test or test/spam (for test emails).

  • Subject - This shows the subject of the mass email.

  • Query - This shows the category and name of the query used to run mass email. Click this to access the query.

  • Template - This shows the communication template used to format the mass email. Click this to access the template.

  • Web Version - If the email was set up to include a web version of the email, click this to access the hosted version.

Under Submitted Email Address Stats, the report shows the number of emails that were Attempted, Not attempted, and In Progress. For each category, click the number to access a report that shows the corresponding email addresses and account names. For emails that were not attempted, the Not Attempted Report shows why each email address was not attempted.

Reasons an email may not be attempted:

  • Opted Out - The persona corresponding to the email address has been marked as opted out.

  • Held - Email addresses that have failed in three previous advanced mass emails.

  • Invalid Email Address - The email address is not a properly formatted.

  • Duplicate - The email address exists on multiple personas in your email list. The email is sent to the email address one time. This shows the duplicate entries.

    Note: When you have Duplicates, the number for Not Attempted on the Mailing Delivery Detail Report is less that the number in the Not Attempted Report. The Duplicates inflate the number of Not Attempted emails on the Not Attempted Report.

Under Attempted Email Stats, the report shows the number of emails that were attempted, how many were successfully delivered, and how many failed. For each category, click the number to access a report that shows the corresponding email addresses and accounts. For failure, the report shows why the email could not be delivered. Failures occur because:

  • Mailbox Temporarily Unavailable - The recipient’s mailbox exists, but is full or temporarily unavailable for another reason, such as high volumes of traffic or poor IP reputation.

  • Mailbox No Longer Available - The recipient’s email account never existed or has been deleted.

  • Temporary Connection Failure - None of the registered mail servers are currently accepting emails. The domain is still valid, but no mail servers are available.

  • Mail Server Does Not Exist - There is no DNS for the receiving domain. This means that the latter half of the email address (after the @) does not correspond to a real domain.

  • Recipient Does Not Exist - The mail server initially accepted the message, but then later determined that there is no mailbox that corresponds to that email address. This is very similar to Mailbox No Longer Available, except that for that failure, the server never accepted the message at all.

Under Tracked Opens, the report shows the number of times an email was opened and the number of recipients who opened it. For each, click the number to access a report that shows the corresponding email addresses and accounts, as well as the date and time they opened the email. You can also choose to show only unique opens and the number of times each recipient opened the email.

Under Click-Through Stats, the report shows the number of times each trackable link within the email was clicked. You can also choose to show only unique click-throughs and the number of times each recipient clicked the link.

  • Name - This shows the link name. Click this to view a report that shows which recipients clicked the link and when they clicked the link.

  • View All Click-through Clicks - Click this to view a report of all recipients who clicked on trackable links and when they clicked them.

Under Forward to a Friend, the report shows the number of recipients who used the Forward to a Friend link. It also shows how many times the email was forwarded using the Forward to a Friend link. Click the number to view a report that shows which recipients forwarded mail and when they did so. You can also choose to show only unique email addresses and the number of times each recipient use Forward to a Friend link to forward the email.

Note: To protect the privacy of your email recipients and their contacts, the report does not show details regarding to whom the email was forwarded.