Auto Process Failures

Use the Auto Process Failures report to process a transaction again that previously failed. You can also use this report to estimate how much money to expect from successfully processing failed transactions. In addition to constituent name, fund, type, and amount, the report displays information about failure codes and messages to clarify why the processor failed a transaction.

• Name – Displays the name of the constituent whose transaction is available for processing again. Click this to access the constituent’s Home page.

• Fund – Displays the fund associated with the transaction. This is the same as the fund for the original transaction.

• Type – Displays the type of the transaction scheduled to process again. Click this to access the original transaction.

• Failure Code – Displays the failure code from the processor.

• Failure Message – Displays the message from the processor to clarify why the transaction previously failed.

• Amount – Displays the amount to process.

On the report, click Retry beside each transaction row you want to process again.

Note: The Auto Process Failures report design makes it easier to attempt to process transactions again that previously failed due to processor related maintenance and technical issues. Transactions that fail for reasons such as "Expired card" or "Invalid account number" should not be tried again because they will continue to fail. For common failures like these, we recommend you contact the donor to obtain updated payment information.

When a transaction successfully processes after you click Retry on this report, the reversed transaction (for the original transaction) is deleted, and the credit card and EFT information remains on the transaction that processed successfully. When the transaction fails again, the reversed transaction (for the original one) is updated with the most recent failure code and failure message.