Opt Out Report

This report shows the email addresses that have opted out of receiving emails from your organization. The report shows the email addresses, account names, and persona types for each opt out. It also shows the date and subject of the email from which the opt out was processed.

Use this report to view personas that opted out. You can also use the option at the bottom right-hand side of the report to create a custom account query of the accounts. Use the query for mass updates or in compound queries.

To view a persona, such as to update the opt-out settings for the email address, click the link next to the email address.

By default, the date filter at the bottom of the report is set to show you just the opt outs from the past thirty days. To view data from further in the past, edit the date range.

Warning: Never remove the opt out designation on a constituent's persona without the constituent's express permission. If you remove the opt out setting on a constituent who does not want to receive mass emails from your organization and then email that constituent, you would be in violation of the federal CAN-SPAM act.