Return Records

To add a return record for a line item or an invoice, open the invoice and select Reverse. After confirming the reverse, the return record displays with the Overview, Distributions, and Applications tabs for you to view and edit additional info. You can also edit and delete the return.

Tip: When you want to remove an invoice but still need to track it, reverse the invoice. After you save the return, you can access it on the client's record under Activity.

Note: Don't see this yet? Processing full returns is currently in Limited Availability (LA) and releasing in waves. During LA, we'll review and implement participant feedback to prepare for general availability. Processing partial returns will be in a future release.

• Delete — Delete a return when it was added inadvertently or no longer needed.

  • Unposted return — To delete a return you don't need, select Delete. The return is removed and no longer associated with the client.

  • Posted return — To reverse (or return) a posted return, select Delete. After confirming, enter a reversal date for the journal entry that automatically generates the next time you post. To complete the changes, select Save.

    When deleting a posted return:

    • You must have applicable permissions.

    • You can edit the reversal date before posting the reversal.

  If a return has unposted adjustments, you must post them first before deleting.

• Overview — Review info about the return's balance, date, notes, and who last changed the return. You can also add custom fields for the return. For more details, see Add Custom Fields to a Record.