Returns

In Receivables, you can add a return for a line item or an invoice when you make a mistake entering one.

Note: Processing full returns is currently in Limited Availability (LA) and releasing in waves. During LA, we'll review and implement participant feedback to prepare for general availability. Processing partial returns will be in a future release.

A return is an invoice reversal that includes credit line items to offset the charges for the returned items. You can't add a return separately from an invoice because they're for previous purchases. After you add a return, it has its own record for you to view and edit but it remains linked to the original invoice.

Note: An invoice must have line items to add a return for it. For more details about line items, see Invoice Line Items in Receivables.