On-demand Backups

Organizations hosted by Blackbaud Cloud Operations can request a database backup once per month. Backups expire after seven days.

You can request a backup from the Database view options page. To access, select Database, Database options. The On-demand backups tile displays the history of your backups and status.

Your organization can request one backup per month.

  1. From the On-demand backups tile, select Request backup.

  2. Select +New.

  3. Review the Tenant ID of the database.

    Tip: The Tenant ID displays under Details on the Database view options page.

  4. Select whether to

    • Use latest backup.

    • Specify backup time. Then choose a date and time from the previous seven days. Consider this option if you recently processed a large change and need to undo it. Choose a time before the change occurred.

  5. Select Submit.

  6. Processing time varies based on the size of the database. You'll receive an email notification when it's ready. Use the link in the email to access your backup data. It expires after seven days.

You can download data for backups you requested. You can't access ones requested by other users. Backups expire after seven days.

  1. When your requested backup is ready, you'll receive an email notification. You can select the link within the email. or locate your completed request in the list of backups and select Download backup.

  2. Review the details:

    • Ticket number

    • Status

    • Date and time

    • Submitter name

  3. For SAS URL, select Copy. You'll use this Shared Access Signature Uniform Resource Identifier (SAS URI) to retrieve your database backup from Microsoft Azure Storage Explorer.

  4. Download and install Microsoft's free tool. Azure Storage Explorer - cloud storage management. Choose the version for your operating system.

  5. Next review the instructions for How to download a backup using the Microsoft Azure Storage Explorer.

  6. Select Download certificate bundle. A zip file is saved to your local computer. It includes a TDE certificate and related files..

  7. Unzip it to access your Transparent Data Encryption (TDE) certificate.

  8. Then follow the instructions How to restore a Transparent Data Encryption (TDE) database backup.