Payment Exceptions for Payment Assistant
From Payables, Payment Assistant, any invoice payments that can't be processed in a payment run are added to the Exceptions tab. You can use this tab to resolve the issues that prevented payment.
Tip: After resolving the exceptions, you must include the invoices in a new payment run to ensure they are paid. Resolving the exceptions alone does not automatically resubmit the invoices for payment.
Invoices that were part of a payment run but couldn't be paid due to exceptions remain associated with that original payment run for historical reference — even after the exceptions are resolved.
The Exceptions tab is available whether your organization pays vendors through REPAY or BILL. Financial Edge NXT creates the exceptions, so the same list of common exceptions applies to both payment providers.
Resolve Common Exceptions
Select an exception to view its full error message. Select the linked invoice, vendor, bank account, or payment run number to open that record directly and make the correction.
Interfund missing: The accounts on the invoice's distributions need interfund entries that don't exist. Open the invoice, update the distributions, and resubmit the payment.
Partially paid: A different payment paid this invoice. Remove it from the payment run.
Payment amount too high: The payment amount is more than the invoice's remaining balance. Correct the payment amount to match the balance.
Account does not exist: The bank or General ledger account on the invoice no longer exists. Open the invoice and assign a valid account.
Invalid post date: The post date falls in a closed fiscal period. Change the post date to an open period.
Payment hold: The invoice has a payment hold. Remove the hold on the invoice in Payables.
Invoice deleted: The invoice was deleted after you added it to the payment run. Remove it from the run because deleted invoices can't be paid.
Insufficient permissions: You don't have rights to the bank account used for bank drafts. Contact your system administrator for access to the account.
Bank drafts not enabled: The bank account doesn't allow bank drafts. Open the bank account settings and enable bank drafts.
Payment number in use: The starting payment number is in use. Enter a starting number that doesn't overlap with existing payments.
Unknown error: Payment Assistant couldn't create the bank draft for another reason. Contact Blackbaud Customer Support for help.
Exceptions and Failed Payments with BILL
Note: Don’t see this yet? The ability to use BILL with Payment Assistant is currently in an Early Adopter Program (EAP) for some of our customers. Look for full support and general availability in a future release.
Exceptions Tab Contents for BILL Payments
When your organization pays vendors through BILL, the Payment Assistant Exceptions tab lists invoices for which Financial Edge NXT couldn't create a bank draft. Common exceptions, such as missing interfund entries, invalid post dates, and payment holds, have the same resolutions for BILL as for REPAY.
Where Returned or Failed BILL Payments Appear
BILL payments that fail or are returned after Payment Assistant submits them don't appear on the Exceptions tab. Instead, they appear on the Payments tab with a status such as Errored or Voided. Learn what BILL does with returned and uncollected payments.