General Questions for Payment Assistant
How much does Payment Assistant cost?
Payment Assistant is included with your subscription cost of Financial Edge NXT. There are no processing fees per payment.
How does it work?
We have created a Get Started with Payment Assistant tutorial that walks you through an overview of the process.
Does Payment Assistant replace my entire invoice payment process?
That's our goal! For some customers, Payment Assistant can replace your entire process immediately. For others, there may still be a small number of payments that need to be processed separately, such as wire transfers and international payments.
What are virtual cards?
Virtual cards are one-time, unique credit cards, without a physical card attached. An email is sent to the vendor with the card number, expiration date, and security code for the approved amount. The vendor processes the card like any other card payments and receives the funds.
Is Blackbaud the sole provider for Payment Assistant?
Payment Assistant is a combination of Blackbaud technology in Financial Edge NXT and our partner, REPAY's payment capabilities to bring this offering to Blackbaud customers. We work closely together to ensure the process works well within your existing Blackbaud solutions.
Can I set up multiple bank accounts?
We currently support only one back account. However, it's on the roadmap! You can still adopt Payment Assistant if you process payments from multiple bank accounts. You need to pick the one account you want to use with Payment Assistant, and then process the remaining payments for other accounts with your existing methods.