Payment Assistant Payment Processing Questions
Note: Payment Assistant™ is currently in Limited Availability (LA). Are you interested in participating? Apply to join our LA group. During this time, we'll review and implement participant feedback to prepare for general availability.
How do I reject an invoice or payment from the payment run?
At this time, you can't reject a single payment in a payment run. You need to delete the payment run and start over.
Can I edit the invoice details while it is in the payment run?
Yes, invoice details like distributions can be updated at any point, but you may have to repost the invoice and record an adjustment.
What about payments above my check limit amount?
Payment Assistant doesn't have check limits. It withdraws as a single ACH payment from your bank account. If your organization wants additional controls, those need to be implemented outside of Financial Edge NXT.
What invoices are included in Payments Assistant payment runs?
All invoices that are ready to be paid for the selected bank account are included in the selection list. Vendor payment method defaults are ignored, so it doesn't matter which method you have selected.
How are you providing transparency in the payment delivery process?
Payment Assistant records when all of your payments have been delivered to your vendors. Payment runs and payment statuses are updated in real time when new information is available.
When will there be a link between the invoice and the new payment record, and the payment run?
Payment Assistant records are recorded as bank drafts. Each bank draft includes links to the invoices being paid, and each invoice has a link back to the bank draft.
Is there a vendor portal and how do vendors update their payment methods?
No, we don't currently have a vendor portal, but it's on the roadmap. For now, vendors can update their preferred payment method. We recommend vendors reach out to our Payment Assistant partner, REPAY, to update their preference. To contact REPAY, call 801-679-6044 or 801-762-8772, or email payableshelp@repay.com.
Can I still print checks myself for people coming into the office?
Yes, you can manually run payment processing from Treasury.
Do manually processed payments show up in Payment Assistant?
No, only Payment Assistant payments are visible directly in Payment Assistant.