Payment Assistant Vendor Experience Questions
Note: Payment Assistant™ is currently in Limited Availability (LA). Are you interested in participating? Apply to join our LA group. During this time, we'll review and implement participant feedback to prepare for general availability.
How does a new vendor onboard to Payment Assistant?
The first time a vendor's invoice is paid by Payment Assistant in a payment run, they are contacted by Payment Assistant as an agent of your organization to define the vendor's preferred payment delivery method.
How do vendors select their preferred payment method?
Payment Assistant first tries to set up a virtual card payment. If the vendor cannot accept virtual cards, Payment Assistant will attempt to set up payment via ACH. And if the vendor does not accept virtual cards or ACH, Payment Assistant will issue a check and mail it to the vendor.
What if a vendor doesn't respond to Payment Assistant's attempt to contact?
The first time you include a payment for a vendor's invoice in a Payment Assistant payment run, Payment Assistant contacts the vendor and confirms how they preferred to be paid – virtual payment card, ACH, or check.
Vendors will be contacted by our partner, REPAY, to enroll in the Payment Assistant disbursement process. They can expect a real person to call (from 801-679-6044 or 801-762-8772) or an email (payableshelp@repay.com) as an agent of your organization. After the payment delivery method is agreed upon, Payment Assistant automates the rest of the contact.
If vendors do not respond to Payment Assistant's attempts to contact, we do not hold their funds. After the 1 day business hold is up on their funds, we send the payments by check. The next time a vendor has a payment, Payment Assistant attempts to contact the vendor again to set up their preferred payment method.
What if there is fraud?
Blackbaud and our vendors take fraud very seriously. Payment Assistant will cover lost funds due to fraud.
Can documents be sent with the remit email or check?
No, not at this time.
Can the organization update preferred payment method, or have Payment Assistant contact them to update it?
Yes, vendors can update their preferred payment method. We recommend vendors reach out to our Payment Assistant partner, REPAY, to update their preference.
To contact REPAY, call 801-679-6044 or 801-762-8772, or email payableshelp@repay.com.