Onboarding Documents for Payment Assistant

To complete your Payment Assistant onboarding and agreement, you'll need to provide the following.

Organization information

  • Corporate name, address, and contact information. It's important that the organization name and address you enter matches your articles of incorporation.

  • Doing business as (DBA) information. We use the DBA name and address, and the remittance phone and email for the payment's vendor remittance. For virtual cards and ACH payments, an email remittance is sent. For checks, the name and remit to address is displayed on the check.

    Tip: If after onboarding you need to update your remit to information, contact Blackbaud Customer Support.

  • Federal tax ID number(s), business start date, and SIC code.

  • Beneficial ownership information, if applicable. Not all organizations have beneficial owners. If you do not, you can skip this section of the agreement.

Banking details

Bank information for the account you want to withdraw funds to make payments. While you can switch bank accounts later, it does require you to go through onboarding again to use the new account. It may take some time to do so, so we recommend you carefully consider which bank account you want to use.

Tip: To ensure funds can be withdrawn from your bank account when you are processing a payment run and prevent ACH returns, we recommend you provide your bank with REPAY’s ID 2820959731 to add to their allow list.

When providing bank account documentation, you need to provide one of the following bank-issued items:

  • A voided check

  • A bank statement

  • A signed verification on bank letterhead

Documents must include only the account name, account address, routing number, and bank account number. If submitting a bank statement, provide a snippet showing just this information—balances, transactions, or other details should not be included.

Executive sponsor information

The executive sponsor is the one individual with significant responsibility for managing the customer, such as an executive officer or senior manager (e.g., Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Managing Member, General Partner, President, Vice President, Treasurer); or any other individual who regularly performs similar functions. This information must be provided even if no beneficial owners are listed.

Personal information about the executive sponsor. This is a required step in the banking industry. It helps verify the authenticity of your organization. In 2018, the Financial Crimes Enforcement Network (FinCEN) implemented what is known as the Beneficial Ownership Rule in an effort to combat money laundering and other illegal financial activities. REPAY, our payments technology partner, is federally regulated like a bank and therefore we need to follow FinCEN guidelines.

Information verification process

After you submit the agreement, our trusted payments technology partner, REPAY, will complete the underwriting process and verify your information. They may need to reach out to you for clarification via email. If additional documentation is needed, REPAY will email you from one of these email addresses:

  • ebiglin@repay.com

  • danderson@repay.com

  • cmeyer@repay.com

  • cbryant@repay.com

  • jskinner@repay.com

  • kburgan@repay.com

They will also copy Blackbaud on the email (PaymentAssistant@blackbaud.com).

Documentation that may be requested

These are the official docs that REPAY verifies against and can ask for during underwriting.

Business verification:

  • Business license

    • Articles of incorporation

    • Secretary of State documentation showing corporation as “Active”

Business Address Verification:

  • Executed lease

  • Current utility bill

  • Business license

  • Google Earth photos (current)

  • Merchant supplied photos (outside signage & inside)

Signer/BO Address Verification:

  • Executed lease

  • Current utility bill