Payment Assistant™ Vendor Experience Questions
Note: Payment Assistant™ is currently in Limited Availability (LA). Are you interested in participating? Apply to join our LA group. During this time, we'll review and implement participant feedback to prepare for general availability.
How does a new vendor onboard to Payment Assistant?
The first time a vendor's invoice is paid by Payment Assistant in a payment run, they are contacted by Payment Assistant as an agent of your organization to define the vendor's preferred payment delivery method.
How do vendors select their preferred payment method?
Payment Assistant first tries to set up a virtual card payment. If the vendor cannot accept virtual cards, Payment Assistant will attempt to set up payment via ACH. And if the vendor does not accept virtual cards or ACH, Payment Assistant will issue a check and mail it to the vendor.
What if there is fraud?
Blackbaud and our vendors take fraud very seriously. Payment Assistant will cover lost funds due to fraud.
Can documents be sent with the remit email or check?
No, not at this time.
Can the organization update preferred payment method, or have Payment Assistant contact them to update it?
Yes, vendors can update their preferred payment method. We recommend vendors reach out to our Payment Assistant partner, REPAY, to update their preference.
To contact REPAY, call 801-679-6044 or 801-762-8772, or email payableshelp@repay.com.