Parent Contact Center

Please reach out to the Parent Contact Center for assistance with your Blackbaud Financial Aid Management application.

  1. Call 1 (800) 360-8027. Agents are available Monday through Friday from 7:00 AM to 1:00 AM EST, and Saturday and Sunday from 9:00 AM to 5:30 PM EST.

  2. Go to and select the Chat Now Using IM button at the bottom of the page. Chat support is available from 8:00 AM to 10:00 PM EST, Monday through Friday.

  3. Email

When contacting the Parent Contact Center, please include the following information or have it available during your chat/call:

  • The email address associated with your account

  • School Name and/or School Code

  • Your Application ID