Parent Contact Center

Please reach out to the Parent Contact Center for assistance with your Blackbaud Financial Aid Management application.

1. Call 1 (800) 360-8027. Agents are available Monday through Friday from 7:00 AM to 1:00 AM EST, and Saturday and Sunday from 9:00 AM to 5:30 PM EST.

2. Go to https://studentfinancialaid.blackbaud.school/ and select the Chat Now Using IM button at the bottom of the page. Chat support is available from 8:00 AM to 10:00 PM EST, Monday through Friday.

3. Email financialaidsupport@blackbaud.school.

When contacting the Parent Contact Center, please include the following information or have it available during your chat/call:

• The email address associated with your account

• School Name and/or School Code

• Your Application ID

  • Where can I find my Application ID?

    Once you've started your application, you can find yourApplication ID on the Home page:

    

    Or on the My Applications page: