Update Attention

For clients processing to a nonprofit through YourCause via check, the Attention field will be added below the nonprofit name and above the address line to direct the payment to a specific person or department when necessary. This allows you to route the payment more directly within the nonprofit's infrastructure.

Note: This is available for both Included Payments and Excluded Payments with a status of Pending or Scheduled.

1. Navigate to the Payment Processing area.

2. From the Available tab, click on the Manage payments button in the Processor summary.

   

3. Select the programs you want to see payments for from the dropdown above the Available Payments summary.

   Note: Payments shown in the Available Payments summary, Included Payments table, and Excluded Payments table will filter automatically.

   

4. Click on the Included Payments or Excluded Payments tab.

5. Click on the ellipsis icon next to the payment and select the Attention option.

   

6. Enter the text in the Attention field.

   

7. Click on the Save button to update the text.