Release Holds On Available Payments

The hold on Excluded Payments can be released if the reason it was put on hold has been resolved.

Note: This process will remove the On Hold status from the payment. It will be moved to the Included Payments tab in Available Payments. It will made available to be included in a batch and sent to processing.

1. Navigate to the Payment Processing area.

2. From the Available tab, click on the Manage payments button in the Processor summary.

   

3. Select the programs you want to see payments for from the dropdown above the Available Payments summary.

   Note: Payments shown in the Available Payments summary, Included Payments table, and Excluded Payments table will filter automatically.

   

4. Click on the Excluded Payments tab.

5. Click on the ellipsis icon next to the payment and select the Release hold option.

   

6. In the Release Hold screen, confirm the action by clicking on the Release hold button.