Place Cash Payments On Hold

A payment can be placed on hold if you do not yet want to want to make it available for processing, its missing payee information, etc.

Note: The status and availability of payments may impact the actions available. This process will change its status to On Hold.

1. Navigate to the Payment Processing area.

2. From the Cash Payments tab, click on the ellipsis icon next to the payment and select the On hold option.

   

3. In the Hold Payment screen, enter notes about why the payment needs to be held.

   

4. Click the Place on hold button to finalize the process.
   

Warning: Payments with a status of On Hold cannot be sent to processing until you take action to release the hold. Learn more.