Manage Emails

Clients can choose to activate or deactivate specific system emails when they do not make sense for their processes.

Note: Not all system emails can be disabled as they may be used for administrative actions like resetting a password, etc.

Tip: System emails can also be managed on a program-level by navigating to the Communications settings in the program's details. Learn more.

Deactivate a system email

Warning: Deactivating an email in the Settings > System Emails area deactivates it for the client's community, not just the individual user. Deactivated emails will not be sent out under any circumstances.

1. Navigate to the Settings > System Emails area.

2. Find the email to be deactivated in the System Emails table.

3. Select the ellipsis icon next to the item and then Deactivate.

4. Confirm the action to deactivate the email.

Once deactivated, a red x icon with popover text (e.g., This email is deactivated) will appear to the left of the item in the System Emails table.

Activate a system email

1. Navigate to the Settings > System Emails area.

2. Find the email to be activated in the System Emails table.

3. Select the ellipsis icon next to the item and then Activate.

4. Confirm the action to activate the email.

Once deactivated, a green checkmark icon with popover text (e.g., This email is active) will appear to the left of the item in the System Emails table.