Configuring a Secure FTP Connection

To connect to secure FTP, configure your FTP client as follows:

• hostname: customerftp.convio.net

• username: Obtain from Support

• password: Obtain from Support

For security reasons, the above IDs and password will only be provided to you by phone. Your username and password will work for both secure and insecure ftp.

Many modern FTP clients use encryption and no special configuration is required. Others require you to enable support for AUTH TLS. Details should be available to you in your software documentation. Use the option of port 21 to configure your FTP client for TLS/SSL (AUTH TLS explicit).

A command-line based FTP client, might encrypt the control channel by default. Be sure to issue the command, PRIVATE ON, before transferring files so connections are also encrypted.

For security reasons, OpenSSH's SFTP are not supported. Despite the name, this is not an FTP-based protocol; rather, it is based on SSH.

• Windows - MoveItFreely

• Linux/Unix - ftp-ssl ( http://sourceforge.net/projects/ftp-ssl/ ) or preinstalled with Debian apt-get.

For a Windows GUI client, we recommend SmartFTP, WS-FTP-Pro or FileZilla.