This topic explains how to customize the Interaction Details report for CMS interactions in Report Writer. For more information about using Report Writer, refer to Creating an Interaction Details Report.
Report Writer's Create a New Report Navigator includes the following process pages, in order:
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Select Report Type
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Select Columns
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Order and Rename Columns
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Select Sort Order
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Configure Filters
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Identify Report
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Review Criteria Summary
The following lists the points within the process where you customize the report for CMS interactions:
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In the Select Columns step, scroll down to CMS Web Site Information to select the interactions you would like to report on. These determine the columns for the report.
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In the Configure Filters step, click Interaction Type to add an interaction filter (such as Action Alerts or CMS Page Views). This determines the rows (constituents) for the report. For example if you select action alerts, you will have a list of constituents that have responded to action alerts (rows) and interacted with CMS pages (columns). If you select CMS Page View as a filter, and CMS interactions for the columns, the reports will show CMS information about just constituents who have viewed CMS pages.
