Customize Donation Autoresponder Emails

Customize the emails that automatically send to donors after a donation. Autoresponder emails also send to donors as prenotification before a recurring donation that's billed less frequently than every six months.

Donors who make a one-time gift get the Standard Donation Thank You email. By default, this email includes a transaction summary so donors can print the information for their records. This content is similar to the default onscreen thank-you message.

Donors who make recurring or installment gift payments get these emails:

• Sustaining Initial Thank You or Installment Initial Thank You after the initial donation transaction. It includes the total amount that the donor committed for the gift and the amount and date of the next payment.

• Sustaining Subsequent Thank You or Installment Subsequent Thank You after each payment except the first and last. It includes the amount and date of the next payment.

• Sustaining Final Thank You or Installment Final Thank You after the final payment. It thanks the donor for the entire amount of the contribution.

• Sustaining Gift Cancelled after a donor submits a request to cancel remaining payments. It confirms the cancellation was processed.

• Failed Sustaining Payment Notification if the ongoing sustaining payment transaction process. It alerts the donor and prompts them to update their credit card information. It includes details about contacting someone from your organization, and, if you have configured the Self Service Gift Center for this form, a link to the center.

• Donors whose recurring or installment gift payments are spaced six months or more apart get the Next Sustaining Payment Notification or Next Installment Payment Notification emails. These autoresponders notify infrequent recurring donors five days before they're charged and remind them about their upcoming billing, subscription terms, and how to cancel the subscription. Enable the daily Recurring Donor Notification Task to identify and send these infrequent-donor autoresponders by going to Setup > Site Options, and setting DON_RECURRING_PLEDGE_NOTIF_TASK_EXECUTION_ENABLED to TRUE.

Donors who request refunds get the Donation Full Refund or Donation Partial Refund.

You can preview default content from the Autoresponders list by selecting Preview from its Actions column. Both the HTML and Plain Text versions of the autoresponder will display in a separate browser window.