Known Issues in Luminate Online

Vote Center alerts only publish when the administrator clicks Next or Save in the Autoresponder process step.

The hourly queue activity graph under Luminate Management can render very slowly when the time frame is larger than one day. Administrators should use the hourly queue activity graph with the time frame set to one day as a workaround.

The daily queue activity graph under Luminate Management can report incorrect statistical information. This will be corrected in a future release. Administrators should use the hourly queue activity graph instead.

When a partial refund for a Personal Fundraising Donation (formerly Tributes) is made, the Donation Partial Refund autoresponder is sent instead of the Personal Fundraising Partial Refund autoresponder.

When admins do not create stationery for participants to use in the Participant Center for their TeamRaiser event, the default Blank Stationery includes the following line of text at the top of the email:

A message from <name> <email>.

To remove this message, create at least one stationery in the TeamRaiser configuration. Even a completely blank stationery does not include that text.

During the card fulfillment process, pressing Enter on the keyboard triggers a click for the first button on the page, which is either Back or Cancel, instead of the Continue or Next buttons.

If you upload a CSV with undecodable control characters (such as, Greek letters or other non-English characters), and the site option ADDRBOOK_ENCODING_SENSITIVE_CSV_PARSER is set to true, you are taken to a Technical Difficulties page. The workaround is to remove the control character.

Currently, the Spanish documentation for users with multi-locale set to Spanish provides incorrect headers (for importing a "Generic CSV" file in Participant Center Classic and, possibly, other areas such as Personal Fundraising). The CSV file will not be accepted with those headers. The correct headers are "Primero", "Apellido" and "Correo electr&oacute;nico" corresponding to the First Name, Last Name, and Email headers.

When a Participant Center is embedded into a PageBuilder page, using the S80 tag to pull the trID value (<convio:session name="80" param="trID"></convio:session>) within the wrapper renders as null instead of rendering the TeamRaiser's ID. Contact your Account Manager for help with this problem.

The WYSIWYG text color tool does not change link colors. To set a link color not the default, create your text, apply the color to that text and then highlight the colored text and apply the link. Advanced users can create an a.style that defines the text color and apply that style to the link.

Conditional comments that test for the Internet Explorer browser to determine which Cascading Style Sheet to apply are broken by the WYSIWYG in Firefox.

The HTML Source Editor reformats pasted content. Some carriage returns and left brackets that precede double brackets (such as for opening a Luminate Online conditional) are removed, and some are replaced with a single space character. Leading tabs are removed from HTML elements.

<code></code> tags pasted into the HTML Source Editor are transformed to <code>//]]&gt;&lt;/script&gt;</code>. This behavior can break Luminate Online conditionals.

If a table is the first element on a page, you cannot navigate in front of it. If a table is the last element on a page, you cannot navigate past it. If a table is the sole element on a page, you cannot navigate around it and you cannot add content outside it.

When multiple cells of a table are selected and CSS changes are made to the cells, they apply only to the left, top-most field.

(Internet Explorer only) When pasting text into the WYSIWYG editor, a "Do you want to allow this webpage to access your clipboard" message pops up. To remove this, select "Internet Options" from the browser Tools menu and go to the Security tab. With the Internet zone highlighted, click the "Custom level" button and enable the "Allow Programmatic clipboard access" radio in the &ldquo;Scripting&rdquo; section.

(Internet Explorer only) The TinyMCE WYSIWYG moves the selected="selected" attribute to the first option in a list.

Images uploaded in the WYSIWYG do not automatically display in the Image Library. The image list must be refreshed to display uploaded images.

The edit CSS Style button is available even to administrators who did not have permissions to edit CSS styles. The button can be removed from the WYSIWYG editor by setting the site option SITE_WYSIWYG_RESTRICT_INLINE_FORMATTING.

If you select a conditional (or the text block containing it) that contains a table or another conditional, then select "preformatted" or "heading1" from the toolbar Style dropdown menu, the Style change is not applied and the conditional breaks.

When tables are inserted into an email, the WYSIWYG editor forces a tag that the spam checker marks as spam. The tag is, however, valid, and the spam point for it is only 0.1 (out of 5.0 total for spam).

The WYSIWYG will insert blank lines between HTML comment tags (&lt;-- and --&gt;). The workaround is to delete the blank lines. To do so, you must work in the WYSIWYG HTML Source editor. Select and copy the comment tags and all content between them. Paste that into a different text editor (such as Notepad). Delete the blank lines and paste the comment back into your document and save.

The WYSIWYG only supports a table -- not cell -- alignment field. As a result, align top is not available for table cells. Administrators who must apply top alignment to cell content will have to use the HTML source code editor to add the attribute manually.

In sites where Multi-Locale is enabled, switching between the WYSIWYG editor and the HTML editor will cause your work to be lost. To avoid this, save your work before toggling between the two editors.

When you open a very large document in the WYSIWYG using Microsoft Internet Explorer, you may get an alert warning you that a script on the page is causing the browser to run slowly. Subsequent changes to the document are not saved. To avoid this problem either edit with a different browser, such as FireFox, or convert the document into a multiple component page with the content divided among the components.