Tap to Pay Troubleshooting

Use the following information to troubleshoot common issues with Tap to Pay.

Currently, MobilePay Terminal only supports Tap to Pay on iPhone for U.S. accounts.

  1. Verify you're signed into a merchant account that processes in U.S. dollars.

  2. Verify your device is an iPhone XS or later.

  3. From your iPhone's settings, verify Bluetooth is enabled.

  4. Verify your iPhone has an active wireless or data connection.

  5. Restart your iPhone and try to connect again.

Note: For the best performance, we recommend using the latest iOS version. Tap to Pay doesn't work on beta releases of iOS.

  1. Verify that the card has the EMV® Contactless Indicator on the back or the front of the card. Only contactless cards are supported.

  2. If Tap to Pay can't read the card, it could be due to the card material or the location of the antenna. Ask the payer to hold their card on the device with the chip on the left side and the longer side of the card lined up with the edge of the tap area for several seconds. If it still doesn’t read, ask them to center the chip directly over the notch on your device.

Note: Still having trouble? If you have a physical terminal — such as an M2 or WisePad 3 — return to the Welcome screen to change devices and try collecting the payment through the terminal instead.

To unlink the Apple ID, sign into Apple Business Connect, select Tap to Pay on iPhone, select your merchant ID , then select Remove.

For additional assistance with Tap to Pay, visit Apple's resources:

You can also search the Blackbaud Knowledgebase or contact Blackbaud Support.