Transactions
To view and refund recently processed mobile transactions, from the MobilePay Terminal app menu, select Transactions. To quickly find a specific transaction, search by cardholder name or the last four digits of the card number used. You can also filter the list by date.
Tip: For a more detailed list of transactions, sign into your account through the Blackbaud Merchant Services Web Portal.
Refund a transaction
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From the app's menu, select Transactions, then select the transaction to refund.
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Under Details, enter the amount to refund.
Note: For direct debit transactions, you must refund the full amount.
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To email an acknowledgement of the refund, under Acknowledgement, enter the recipient's email address.
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Enter a comment to track the reason for the refund.
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Select Start refund, then Issue refund.
Tip: You can also refund transactions through the Blackbaud Merchant Services Web Portal. For more information, see Refund a Transaction.
Note: To prevent refunds for declined transactions, Blackbaud Merchant Services automatically holds refunds issued for direct debit transactions until five business days after the date of the original transaction. Blackbaud Merchant Services also automatically refunds any direct debit transactions that are approved but then returned by the bank.