About Payment Status

When you view donation and grant payments in Blackbaud Verified Network, you see two types of statuses: payment status and transaction status.

• Transaction- Tracks individual donations or grants.

• Payment - Tracks the distribution of funds for one or more transactions. Payments may be sent by paper check, ACH direct deposit, wire transfer, or through a processing partner, depending on your organization’s disbursement method.

Payment statuses

Payment statuses show the progress of funds sent to your organization:

• Outstanding - Payment is sent but not deposited.

• Cleared - Payment is sent and successfully deposited.

• Voided - Payment is sent but canceled.

• Refunded - Payment is cleared but later refunded.

Additional substatuses you may see:

• Reissued – Payment is voided and reissued in a new payment.

• Returned – Payment is voided because it was returned by the recipient.

• To Be Reissued – Payment is voided and will soon be reissued.

• Stale – Payment is voided because it remained outstanding for over 90 days.

• Canceled – Payment is canceled before processing.

Transaction statuses

Transaction statuses apply to individual donations or grants included in a payment:

• Disbursed – Funds sent but not deposited.

• Pending disbursement – Funds not yet sent.

  Tip: No action is required for donations marked Pending disbursement. YourCause disburses these based on each customer’s processing schedule. We can’t provide a timeline for when you’ll receive funds.

• Refunded – Funds deposited but later refunded.