About Payment Statuses

Payments are given specific statuses based on where they are in the processing workflow.

Outstanding

The payment has been sent but has not been deposited.

 

Cleared

The payment was sent and successfully deposited. Cleared payments have the following substatus:

• Refunded - The payment was cleared but later refunded.

 

Voided

The payment was sent but was then voided or canceled. Voided payments can have the following substatuses:

• Reissued - The payment was voided and reissued in a new payment.

• Returned - The payment was voided as it was returned by the recipient.

• To Be Reissued - The payment was voided but will soon be reissued in another payment.

• Stale - The payment was voided as it was left outstanding for over 90 days.