Troubleshooting and Support

Troubleshooting Luminate Online Integration for Raiser’s Edge

When Raiser's Edge and Luminate Online are integrated, gifts or constituents may be missing from the Luminate Online plug in or updates may not be flowing from constituent records in Raiser's Edge to Luminate Online.

Various troubleshooting steps are outlined in the link below to help when it appears that records are not flowing back and forth in the Luminate Online/Raiser's Edge Integration.

Information is not syncing between Raiser’s Edge and Luminate Online

Support Resources

The Luminate Online Integration for Raiser’s Edge Overview – general information about implementation and integration of Raiser’s Edge and Luminate Online

Luminate Online Learn Center – learning center for Luminate Online with training resources and information on the Luminate Online solution (login required)