Sent Email

While it's important to reach out to your constituents, it's also important to make sure constituents receive and open your email. In Marketing, Email, Marketing emails, under Sent emails, you can review the performance of one-time messages to identify trends that impact your email messages.

Note: You can view a list of messages you sent to a constituent from their record under Email history. For more information, see Email history.

Under Average email performance, you can track the open rate, click rate, and bounce rate of email messages sent from the web view. For more information, see Marketing Email Performance Analysis.

Under Recent emails, you can view the last five sent email messages. You can also select the row for each message to view detailed metrics. For each message, you can select the number for Recipients, Opens, Clicks, Transactions, Bounces, and Unsubscribes, to view the constituents — and their email addresses — for each count. For more information, see Marketing Email Performance Analysis.

For a list of all sent email messages, regardless of their dates, select View all sent emails under Recent emails.

  • To view only email messages with specific recipients or dates, select Filters, choose the criteria to include, and select Apply filters.

  • To choose the information to view about sent email messages, select Choose columns from the menu , choose which details to view, and select Apply changes.

  • To view a list of the recipients and email addresses associated with the Recipients, Opens, Clicks, Transactions, Bounces, or Unsubscribes for a message, select the total. To then save or adjust the list for future use in Lists, Constituents, select Create list.