Fee Coverage

To help you raise more, configure your registration and donation forms for a fee coverage option.

  • Donor cover — Donor cover lets donors cover the processing fee so 100% of their donation goes directly to you. We’ll automatically calculate the fee for each transaction and add it to the gift amount. The full amount is tax-deductible. For information on how the fee is calculated, see this Knowledgebase article.

  • Complete Cover — Complete Cover™ lets Blackbaud pay the fee for each transaction up to $3,000. In exchange, we ask the supporter to give toward Blackbaud’s service, which eliminates your processing fee.You're responsible for paying the fee for each transaction equal to or greater than $3,000 through a Complete Cover-enabled form.

Note: To assume responsibility for all related fees and hide the option for supporters to contribute towards operating costs, select My organization pays on your forms. For more information about the costs, see Blackbaud Merchant Services Processing Fees.

Supported Payment Methods

  Standard Donation Form Registration Form Optimized Donation Form (USD only)
Credit card: One-time green checkmark

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Credit card: Recurring

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Direct debit: ACH one-time

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Direct debit: ACH recurring

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Apple Pay: One-time

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Standalone form only

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Google Pay: One-time     green checkmark

From Events, open an event record. Under Online registration forms, open a registration form. Next, under Get started, in the Process payments with field, select a payment configuration for a Blackbaud Merchant Services account. Then under Fee coverage, choose how to cover the fees.

Note: Currently, event registration forms are only available for organizations based in the US.

Tip: If you allow donors to split gift amounts on donation forms and don't set a fund for donor cover, Raiser's Edge NXT uses the first fund a donor selects for the donor cover amount. To split donor cover transactions and use a different fund for fees, select the fund from Control panel, Settings, Gift management, Donor cover designation. Otherwise, Raiser's Edge NXT uses the gift or event fund for fees.

From Online Giving, open and edit an existing form or create a new form. Select Get started, in the Process payments with field, select a payment configuration for a Blackbaud Merchant Services account. Next, under Fee coverage, choose how to cover the fees.

Tip: If you allow donors to split gift amounts on donation forms and don't set a fund for donor cover, Raiser's Edge NXT uses the first fund a donor selects for the donor cover amount. To split donor cover transactions and use a different fund for fees, select the fund from Control panel, Settings, Gift management, Donor cover designation. Otherwise, Raiser's Edge NXT uses the gift or event fund for fees.

From Online Giving, open and edit an existing form or create a new form. Select Payment and fees. Select a payment configuration for a Blackbaud Merchant Services account. Next, under Fee coverage, choose how to cover the fees.

Tip: If you allow donors to split gift amounts on donation forms and don't set a fund for donor cover, Raiser's Edge NXT uses the first fund a donor selects for the donor cover amount. To split donor cover transactions and use a different fund for fees, select the fund from Control panel, Settings, Gift management, Donor cover designation. Otherwise, Raiser's Edge NXT uses the gift or event fund for fees.

From Events, open an event record and review the information under Online registration forms.

From Online Giving, view the Summary to see the estimated amount you saved because Blackbaud and donors paid fees for eligible transactions.

For credit card transactions, you can refund the amount toward Blackbaud or the full amount. For credit card transactions where the donor covered the fees, you can refund a partial or full amount. Direct debits are refunded in full.

In web view, from the top of the gift record, select Refund, and choose how much to refund. The gift adjusts and the amount returns to the donor’s original payment method. The refund also updates in Blackbaud Merchant Services.

To cancel the covered amount for future recurring gift payments, in the recurring gift record, select Amend gift amount. Clear the fee coverage option for future payments. For more information, see Recurring Gift Amendments.