Enable Profile Updates in Portal

To allow constituents to use the portal to update their personal and contact information and delete their portal accounts, enable Profile updates. Admins can review and approve constituent submitted profile changes in the Profile update log.

If a constituent deletes their portal record. it:

• Unlinks their Blackbaud ID from their constituent record.

• Removes their portal access.

• Removes their saved payment methods.

Deleting their portal record:

• Does not remove their constituent record from your database, they must contact your organization.

• Does not cancel their recurring gifts unless they stopped them before deleting their portal record.

To enable profile updates:

1. From Settings, Tools, select Portal features.

2. Under Profile, select Enable feature.

To turn off profile updates, select Disable feature.