Manage Accounts

To add and manage user accounts in Tuition Management, select Settings and then Manage Accounts. Use the headers at the top of each column to search or sort the list of accounts by that criterion. Filter the list to show only Active or Inactiveusers.

  1. Select Add new user +.

  2. Enter the following:

    • First Name and Last Name

    • Phone Number

    • Email Address

    • Login Name and Password 

    Note: Fields outlined in red are required.

    Select Save Changes.

  3. Use the Role dropdown menu to select the access level for the user.

    • School Administrator: User can add and edit users and their billing information.

    • Read Only: User can view billing and payment information, but can't enter changes.

    • General User: User can edit billing and payment information, but can't create or remove users. User does not have access to Buy Now Give Now or Extended Care.

    • Extended Care User: User can add and edit charges for a specific program, such as hourly after-school care

    • School Finance User: User can manage school finance information.

  4. Under Designation, select the appropriate roles for the user. These roles don't affect access to functions or records. Rather, they are a description of the user's role at the school.

    • Principal

    • Accounting & Business Manager

    • School Admin

    • Other

  5. Establish whether the user is a Primary or Secondary contact. This doesn't affect access to functions or records. Rather, it's a description of the user's role in handling finance at the school.

  6. Use Default Login Session to select the default year for the user account. When logging in to Tuition Management, a small message will appear in the bottom right indicating the default selected year for the account that has logged in.

    Note: Default Login Session is not available for enterprise users.

  7. Select Save Changes.

  1. Search the list of users and locate the row of the user's name.

  2. Select Edit.

  3. Edit the appropriate fields.

    Note: Fields outlined in red are required.

  4. Select Save Changes.

  1. Select to show Inactive users.

  2. Search the list of users and locate the row of the user's name.

  3. Select Activate. The user becomes Active.

  1. Select to show Active users.

  2. Search the list of users and locate the row of the user's name.

  3. Select Withdraw. The user becomes Inactive.

Blackbaud ID (BBID) allows users to access your organization's Blackbaud solutions (such as Education Management or Raiser’s Edge NXT) with a single login. School users must create a BBID or link their Tuition Management account to an existing BBID to log in to tuition.blackbaud.school.

After authenticating with their email address or username, users are presented with options to sign in with Blackbaud ID.

  • Users with an existing BBID select Sign in to log in with their BBID and link it to their current Tuition Management user.

  • Users without a BBID select Create a Blackbaud ID to create a BBID account and link it to their Tuition Management user.

For more information on creating or signing in with Blackbaud ID, see Blackbaud ID.

Note: Your administrator may set up single sign-on (SSO) for Blackbaud ID. With SSO, you sign into Blackbaud solutions through your organization's identity provider with the same credentials you use when accessing your organization's network or other solutions.

School users accessing tuition.blackbaud.school are required to enabled multi-factor authentication (MFA) on their Blackbaud ID (BBID) account.

Users who authenticate via Single Sign-on (SSO), Sign in with Google, or Sign in with Apple are not required to enable MFA. For more information, see Multi-factor authentication.

  1. Select Settings > Manage Accounts.

  2. Find the user in the list.

  3. Select Disconnect BBID.

  4. Select OK to confirm the disconnect.

Note: If a user no longer needs to access Tuition Management, withdraw the user to inactivate their account.