Inactive Recipients

You can remove unengaged users — those who haven't interacted with an email via an open or a click in a specified period of time — from emails sent through Blackbaud Internet Solutions.

1. From Email, click Inactive recipients. Inactive recipients appears.

The grid lists the email addresses of inactive recipients for the time frame specified in Inactive from month(s). By default, the number of months that displays is based on the criteria specified in the Inactive email recipient list refresh settings in Administration > Sites & settings. The Date of last open and Date of last click for each email address is also displayed.

2. If desired, modify Inactive from month(s) to change the filter criteria.

3. To export the email addresses in the grid to a *.csv file, click Export to .csv. You can open the file or select a location to save it.

4. To search for an email address, enter it in the Email address field and click Filter.

When you create a new message in Email > Messages, or a template in Email > Templates, you can select the Exclude inactive recipients option and specify the number of months (Inactive from month(s)) that recipients have been inactive. The value displayed in Inactive from month(s) defaults to the value specified in Administration > Sites & settings, but you can modify it. When you select Send Final, the email will not be sent to the inactive recipients that meet the specified criteria.

Tip: For more information about unengaged/inactive users, see the Engagement and Email Deliverability Resources blog post.