Refund Credit Card Transactions
To issue a refund for a credit card transaction, you can edit the payment. If the credit card payment was processed through the Blackbaud Payment Service and if the gateway that processed the credit card supports refunds, the Refund card on save checkbox appears. By default, the checkbox is marked and a refund will be issued when you save the edited transaction.
Warning: In order to process refunds, you must edit the revenue transactions one at a time. Credit card transactions will not be refunded if you update transactions in Batch.
Refunds can also be processed when you delete transactions one at a time. If you delete a credit card payment that has been processed by the Blackbaud Payment Service and the gateway that processed the credit card supports refunds, a message appears to ask whether to automatically issue a refund for the difference. To issue a refund, click Yes.
In Treasury, on the Reconcile transactions and disbursements page, you can view refunds on the View by transaction tab. The original amount of the payment is shown as a separate row with any refunds for that original charge shown in subsequent rows. This allows you to easily view the amount of the original charge in addition to the refunds.