Blackbaud ID Profile

Your name and initials identify you in the Blackbaud ecosystem, including for Support, Finance, and your organization admins. To update your name, select the edit button for Personal information, edit your first or last name, and select Apply changes.

With Blackbaud ID, you use your email address to securely sign in to Blackbaud solutions and services. The email address, which appears at the top of your profile, also receives communications from Blackbaud.

If you authenticate through Blackbaud's secure authentication service, you can change your email address as necessary.

1. On your profile, select the edit button for Blackbaud ID and then select Edit BBID email address.

2. To confirm your identity, enter your password.

3. Enter and confirm the new email address.

4. Select Send email.

5. Check your inbox at the new address for a confirmation email, and follow the instructions to confirm the new email address.

Note: If you authenticate through a social sign-in, such as Apple or Google, or if your organization enables single sign-on, you can't manage your email address on your profile. Instead, you manage it through the social sign-in or your identity provider.

Find the organization under My organizations and select View organization contacts from the menu. To email an admin, select the email address from the list. For example, you may want to contact an admin to request additional permissions for a feature area or task or to make your Blackbaud ID active or inactive.

Tip: If your organization doesn't have an organization admin, contact Support to request one.

Note: Only authorized users can view contact information.

Find the organization under My organizations and select View organization contacts from the menu. To email a customer success manager, select the email address from the list.

Under My organizations, Site IDs appear under the names of the organizations that you are associated with. You may need the Site ID if you contact Support.

Under My organizations, you can edit your personal details for each organization, including your job title and phone number.

1. Find the organization under My organizations and select Edit my information from the menu.

2. In the Job title field, enter your job title to ensure that you receive communications from Blackbaud that are relevant to you. Admins can also edit the job title on your user record in the organization's Blackbaud solutions.

3. In the Phone field, enter your phone number to ensure that Blackbaud representatives can contact you.

4. Select Save.

You can't add yourself to an organization. An admin at the organization must send you an invitation. After that, the organization appears on your profile.

Warning: When you remove an organization from your profile, you no longer have access to its solutions. To restore the connection, the organization must send a new invitation.

To remove the association between your Blackbaud ID and an organization, find the organization under My organizations and select Remove myself from this organization from the menu. Then select Remove on the confirmation screen. This removes your Blackbaud ID from the organization and also removes your access to the organization.

From Managed File Transfer Home, select Use Managed File Transfer (MFT). You'll receive an email with instructions for activating your account. Make sure to activate your account within three hours, before the activation link expires.

1. Prepare your files by compressing them into a password-protected ZIP file. For database files, compress each one as a separate ZIP file with at least a 256-bit key encryption. We recommend AES-256.

2. Navigate to the appropriate site based on your region.

   • North America: https://mft-us.blackbaud.com/app

   • Europe: https://mft-uk.blackbaud.com/app

   • Asia Pacific: https://mft-aus.blackbaud.com/app

3. Log in to the site by providing your Blackbaud ID email address and password.

4. Navigate to Folders, SHARED FILES, ToBlackbaud, your Site ID, your email address.

5. Select Upload, Select files.

6. Select the files to share. After you send files to Blackbaud, they no longer appear in the Upload area.

When files are shared, you'll receive two emails from Blackbaud: an email notification that contains a link where you can access the shared files and an email with the password required to access the files.

To access the files:

1. From the notification email, select the link to access the files.

2. Enter the access password provided in the second email.

3. Select Submit.

4. Select the file and then select Download.