View Reconciliation Details by Transaction

On the View by transaction tab of the Reconcile transactions and disbursements page, you can view all or specific credit card transactions entered into the database during a selected time period. Use the Show field to specify transactions, such as Reconciled or Pending. In the Transactions for field, select the date range of the transactions to view, such as Today, This month, or Specific dates. With the Gateway ID field, you can display transactions associated with a specific gateway ID or all gateway IDs. After you specify filter criteria, select Apply to update the page.

For each transaction, you can view information such as transaction date, credit card type, cardholder, authorization code, last four digits of the credit card, amount, reconciliation status, and gateway ID. For a reconciled transaction, you can also view its reconciliation date.

After you upload a disbursement report, any transactions that display on this tab may indicate transactions that the payment processor marked as suspect, or pending transactions that need to be processed in a separate disbursement. For information about the various status indicators that may appear, refer to Status Overview.

You can manually manage the reconciliation status of a credit card transaction as necessary. Select the double arrows next to a transaction to expand its row and display an action bar. From here, you can select to mark a transaction as Reconciled or Pending. For transactions processed through Blackbaud Merchant Services, you can also approve or refund a suspect transaction. For more information, refer to Suspect Transactions.

From the expanded row, you can view transaction details such as the revenue ID, Treasury deposit, and constituent associated with the transaction. Select a detail link, such as the constituent name, to go directly to the record.

For transactions processed through Blackbaud Merchant Services, click a transaction to expand its row and display an action bar. Select Gateway details to access the Gateway details screen.

Under Transaction details, review the credit card used for the transaction, including the card holder, card type, the last four digits of the primary account number, and the expiration date. You can also view additional information about the transaction, such as the applicable rate and fee, its net amount, and whether it was or can be disbursed. Under Result details, review the processing result for the transaction, such as whether it was approved, as well as the code and reference number associated with the result. Select OK to return to the View by transaction tab.