Delete Group Reservations

In some situations, you may need to delete a group reservation. For example, a group may cancel their plans before a payment has been made or you might create a reservation in error. When you delete a group reservation, it is removed from your database.

Note: If a payment has been received and applied to a reservation, the reservation cannot be deleted. Instead, you must cancel the reservation. Canceling releases any tickets and locations included in the reservation while maintaining a record of the order with a status of “Canceled.” For more information, see Cancel Group Reservations.

You can delete a reservation directly from the reservation calendar. From Sales, select Group sales. On the calendar, select the reservation to delete and on the action bar, select Delete reservation.

Additionally, you can delete a group reservation by accessing the reservation record. From the reservation record, under Tasks, select Delete reservation. Once a payment is received and applied to a reservation, the Delete reservation task is no longer displayed. Instead you must cancel the reservation. For more information about accessing a reservation record, see Search for Reservations.