Cancel Group Reservations

In some situations, you may need to cancel a group reservation. You can cancel reservations that have already been fully or partially paid, as well as reservations that have not made any payments. For example, a group may cancel their plans after submitting a deposit. If a payment has been received and applied to a reservation, the reservation cannot be deleted. Instead, you must cancel the reservation, which changes the order status to “Canceled,” releases reserved tickets back into inventory, makes reserved locations and non-consumable resources available again, and adds consumable resources back to inventory. Additionally, any staffing resources and the associated jobs assigned to the resources remain on the canceled reservation but are inactive and do not affect scheduling.

Warning: Canceling a reservation does not remove, refund, or affect the payments applied to the reservation in any way. Refunding payments applied to a group reservation is a separate process. For more information, see Group Sales Refunds.

Note: If a reservation has been created in error or a group wants to cancel their plans before a payment has been made, you must first cancel the reservation before you can delete it. For more information, see Delete Group Reservations.