Delete a Reason Code

If your organization no longer uses a reason code, you can delete it from your database.

If a reason code is currently in use, you cannot delete it from your database. To prevent the future use of the reason code, you can mark it as inactive. For information about how to mark a reason code as inactive, see Mark a Reason Code as Inactive or Active.

Tip: To avoid the loss of data, we recommend you mark a reason code as inactive rather than delete it. Inactive reason codes remain in the database as archived information, but users cannot assign it to a change.