Configure Printing Rules for Advance,Daily, and Online Sales

You configure printing rules for each ticket and sales document template your organization uses. The printing rules you configure determine whether tickets and other sales documents print based on the sales method and delivery methods selected during the sales process.

Note: On each delivery method, you configure a setting that determines whether sales documents print immediately upon order completion or if printing is deferred until a later time. When configuring printing rules for your sales document templates, you should review this setting on each delivery method and verify that it is set correctly. For more information, see Delivery Methods.

In most cases, your organization will configure printing rules on each sales document template for every delivery method you use. For example, with a ticket template, you can add a printing rule that states this document will print when a ticket purchase is made through “Advance Sales” and “Mail” is selected as the delivery method. Whether printing is deferred or happens immediately is determined by the settings on each delivery method.

On each template, you can add only one printing rule per delivery method. For example, on each sales document template, you will have one printing rule for “Mail,” “Will Call,” “In Person,” and any other delivery method you use.

Note: Because refunds are not associated with specific sales methods or delivery methods, you do not configure printing rules for refund receipt templates.

You do not configure printing rules for advance, daily, and online sales from the Itemized Receipt sales document template because these configured on the Delivery methods tab for Daily Sales or Advance Sales.