Delivery Methods

Delivery methods determine how customers receive the tickets they purchase and other sales documents. Common delivery methods include “In person,” “Will call,” “Standard mail,” and “Overnight mail.” Delivery methods are typically defined during initial setup by the guest services manager, but you can add methods at any time.

After you add delivery methods, you assign them to sales methods to determine which delivery options are available for each type of sale. For example, if you offer phone sales or other forms of advance sales, you would make sure that “Standard mail,” “Overnight mail,” “Will call,” and "eTicket" are all valid delivery methods for Advance Sales.

You access the Delivery Methods page to add, edit, and delete delivery methods, as well as assign fees to delivery methods and determine when to print sales documents. You can also mark delivery methods as inactive if you no longer use them. To access the Delivery Methods page, go to Tickets and select Delivery methods under Configuration.

  1. From Tickets, select Delivery methods under Configuration.

  2. Select Add.

  3. Enter a name for the delivery method. Common delivery methods include standard mail, overnight mail, and will call.

  4. In the Tickets field, select how to handle the printing of sales documents associated with orders that use the delivery method. You can defer printing, print immediately upon completion of the order, or send an email immediately upon completion of the order.

    Note: After you create delivery methods and select how to handle the printing of sales documents, you must configure printing rules for each sales document template you use. Printing rules determine whether tickets and other sales documents print based on the sales method and delivery methods selected during the sales process. For more information, see Configure Printing Rules for Advance,Daily, and Online Sales.

  5. Select which information to require from patrons for the delivery method.

  6. To block the delivery method when there is not enough time before the program event to deliver tickets or other items, select Block this delivery method and enter the number of hours or days before the event to block the delivery method.

  7. Select Save.

After you add a delivery method, you can assign fees to it. For example, you can charge a shipping fee for delivery methods that require shipping. For more information, see Configure Delivery Method Fees.